• 🗑️ Bin Collections• 🚛 Rubbish Removal• ⚡ Same-Day Service• ♻️ Eco Responsible• 📍 Liverpool & Merseyside• 🏢 Business Accounts• 💳 Instant Booking• ✅ Fully Licensed• 🗑️ Bin Collections• 🚛 Rubbish Removal• ⚡ Same-Day Service• ♻️ Eco Responsible• 📍 Liverpool & Merseyside• 🏢 Business Accounts• 💳 Instant Booking• ✅ Fully Licensed

Terms & Conditions

Last updated: May 2026

1. Our Service

Billy Bins provides waste collection services to residential and commercial customers across Liverpool and surrounding areas. By using our services, you agree to these terms in full.

2. No Fixed Contracts

We operate on a flexible, no-contract basis. You are free to cancel your collections at any time without penalty or obligation. We believe in earning your business every month — not locking you in.

3. Cancellations & Refund Policy

If you choose to cancel your collections, please be aware of the following:

•No refunds for the current month: If collections are stopped or cancelled part-way through a billing month, we are unable to offer a refund for any payments already made for that month. Services will continue until the end of the paid period where possible.
•No charge for the following month: Once a cancellation has been confirmed, you will not be charged for any subsequent billing period. Your account will not be debited going forward from the point of cancellation confirmation.
•How to cancel: To cancel your collections, please notify us via your business portal, by email, or by calling us directly. Cancellations are confirmed once you receive written acknowledgement from our team.

4. Missed Collections

In the event that a scheduled collection cannot be completed due to circumstances outside our control (e.g. severe weather, vehicle breakdown, access issues), we will make every effort to reschedule at the earliest available opportunity. Missed collections due to our error will not be charged.

5. Payment

Payments are collected monthly in advance. Prices are agreed at the point of onboarding and will not change without prior written notice. Any price changes will be communicated at least 30 days before they take effect.

6. Access & Site Requirements

It is the customer's responsibility to ensure safe and clear access to bins on the scheduled collection day. Where access is repeatedly denied or unsafe, we reserve the right to suspend the service without refund for collections already paid.

7. Contact Us

If you have any questions about these terms or wish to discuss a cancellation, please get in touch:

Billy Bins

📧 billybinslfc@gmail.com

📍 Liverpool & surrounding areas